eTutor Pro

eTutor Pro is a platform connecting students with private tutors across Poland. When I joined the project, the booking flow spanned 9 separate screens — users had to select a subject, browse tutor profiles, pick availability, confirm details, add payment, review a summary, then confirm twice. Drop-off at each step was significant, with over 60% of users abandoning before completing a booking.

The goal was to dramatically simplify the path from intent to confirmed lesson. I worked directly with the product manager and two frontend engineers to consolidate the flow into a three-step modal — select a tutor, pick a time slot, and confirm with payment. The redesign also introduced a persistent tutor card that kept context visible throughout the booking process.

The original booking flow was built incrementally — each new requirement bolted onto the existing screens without a holistic review. The result was a fragmented experience that felt more like filling out a government form than booking a lesson.

User interviews revealed three recurring pain points: losing track of which tutor was selected halfway through the flow, uncertainty about the final price until the last screen, and frustration at having to re-enter details they had already provided during sign-up.

I consolidated the nine screens into a single bottom-sheet modal with three clearly delineated steps. The tutor card — including photo, subject, rating, and hourly rate — remained pinned at the top of the modal throughout, eliminating the "who was I booking again?" confusion.

Price transparency was addressed by surfacing the total cost immediately after slot selection, with a clear breakdown before any payment details were required. Pre-filled information from user profiles removed the need to re-enter contact or billing details entirely.